Privacy Policy for Packers and Movers Wala

Effective Date: August 1, 2025

Welcome to www.packersandmoverswala.com (the “Website”), operated by Packers and Movers Wala, in esteemed partnership with Chevron Sea Shipping Company UAE. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our Website or use our services.

We are committed to protecting your privacy and handling your personal data in a transparent and secure manner, in accordance with applicable data protection principles in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 regarding Personal Data Protection (PDPL).

1. Information We Collect

We collect various types of information to provide and improve our services to you.

1.1. Personal Identification Information

This includes information that can be used to identify you directly or indirectly:

Contact Information: Name, email address, phone number, physical address.
Service-Related Information: Details about your moving needs (e.g., origin and destination addresses, moving dates, inventory lists, special handling instructions).
Payment Information: Billing address, and potentially payment card details (processed securely via third-party payment gateways; we do not store full payment card numbers on our servers).
Identification Documents: In certain cases, for international moves or legal compliance, we may request copies of identification documents (e.g., passport, visa).
Communication Data: Records of your correspondence with us (e.g., emails, chat logs, call recordings).

1.2. Usage Data

When you access our Website, we may automatically collect certain information about your device and browsing activity:

IP Address: Your Internet Protocol address.
Browser Type and Version: Information about the web browser you are using.
Operating System: Details about your device’s operating system.
Pages Visited: The specific pages you view on our Website.
Time and Date of Visit: The duration of your visit and the time of access.
Referring/Exit Pages: The website you came from and the website you go to after leaving ours.
Clickstream Data: Information about your navigation path on our Website.

2. How We Collect Your Information

We collect information through various methods:

Directly from You: When you fill out forms on our Website (e.g., contact forms, quote request forms), communicate with us via phone, email, or chat, or provide information during service consultations.
Automatically: Through cookies, web beacons, and similar tracking technologies as you navigate our Website (see Section 7).
From Our Partners: In the context of our partnership with Chevron Sea Shipping Company UAE, we may receive or share necessary information with them to facilitate and provide our joint services, always with your consent where required.

3. How We Use Your Information

We use the collected information for various purposes, primarily to provide and improve our services:

To Provide Services: To process your requests for moving, packing, car relocation, storage, and other related services.
To Communicate with You: To respond to your inquiries, provide quotes, send service updates, and inform you about changes to our services.
To Process Payments: To manage billing and payment transactions for the services you purchase.
For Internal Operations: To analyze Website usage, troubleshoot technical issues, improve our Website’s functionality, and enhance our service offerings.
For Marketing and Promotions: To send you promotional materials, newsletters, or special offers that may be of interest to you, but only if you have provided your explicit consent to receive such communications. You can opt-out at any time.
To Comply with Legal Obligations: To meet our legal, regulatory, and compliance requirements, including anti-money laundering and customs regulations for international moves.
To Protect Our Rights: To detect, prevent, and address fraud, security breaches, or other illegal activities.

4. Sharing Your Information

We may share your information with third parties under specific circumstances:

With Chevron Sea Shipping Company UAE: As our esteemed partner, we will share necessary personal and service-related information with Chevron Sea Shipping Company UAE to facilitate the provision of our joint relocation services. This sharing is essential for the effective delivery of services like international and domestic moves, and storage solutions.
With Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, IT services, analytics, and sub-contractors for specialized moving tasks. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), or to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as a business asset.
With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

5. Data Security

We implement robust technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: Using encryption technologies (e.g., SSL/TLS) for data transmission.
Access Controls: Restricting access to personal data to authorized personnel only.
Regular Security Audits: Conducting periodic security assessments and vulnerability scans.
Employee Training: Ensuring our staff are trained on data protection best practices.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the type of information and the services provided.

7. Your Rights (UAE Data Protection Principles)

In line with the principles of the UAE Federal Decree-Law No. 45 of 2021 regarding Personal Data Protection (PDPL), you have certain rights concerning your personal data. While the full implementation and regulations of PDPL are evolving, we are committed to upholding the spirit of these rights:

Right to Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data under certain circumstances.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to the processing of your personal data in certain situations, particularly for direct marketing purposes.

To exercise any of these rights, please contact us using the details provided in Section 10. We will respond to your request in accordance with applicable laws.

8. Cookies and Tracking Technologies

Our Website uses “cookies” and similar tracking technologies to enhance your browsing experience, analyze Website traffic, and personalize content.

Cookies: Small data files stored on your device that help us remember your preferences, understand how you interact with our Website, and deliver relevant content.
Web Beacons: Tiny graphics with a unique identifier, similar in function to cookies, used to track the online movements of web users.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

9. Third-Party Links

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Website after any modifications signifies your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your rights, please contact us:

Packers and Movers Wala Email: contact@packersandmoverswala.com

Phone: +971 54 333 2676

Address: Office no 47, Mezzanine Floor, Al Fajer Business Centre Building, Airport Road, Al Garhoud, Dubai, U.A.E.